Customer Network Engineer - Enterprise Markets
Glasgow, Wielka Brytania ● Manchester, Wielka Brytania
Numer wniosku: 107
czwartek, 20 czerwca 2024
Our team work fast, with a start-up type of mindset but working within a leading European business.
Who are we looking for?
We’re looking for a dynamic individual to join an exciting organisation and a close knit team to be a customer network support engineer here at Gamma. Ideally you will be CCNA certified or pursuing it. Are you looking to take a step into an exciting business only going in the right direction? Look below!
What will you be doing day-to-day?
- Ensuring day to day MACs, and fault tickets are completed as scheduled within SLA.
- Deal with escalations into Managed Services and to escalate to T3 if needed.
Supporting T3 project related tasks including installations and migrations of new customer solutions which will span over a broad range of LAN/WAN/SDWAN solutions.
- Responsible for testing and onboarding new ‘managed’ CE equipment and software.
- On Call and out of hours work is expected with this position.
What you’ll need
- Highly IP literate.
- Excellent communication skills.
- Customer focussed.
- Ability to innovate and deliver under pressure.
- High attention to detail.
- Project Management.
- Knowledge share and mentoring capabilities.
Technical skills:
- Vendor-specific experience in Cisco, Juniper, Palo Alto, FortiGate, Meraki, SolarWinds.
- Understanding of routing protocols, internal and external BGP, OSPF, EIGRP & RIP.
- Familiar with common Internet protocols, e.g. SNMP, SMTP, ICMP.
- Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs).
- Understanding of core network routers and infrastructure.
- Hands-on experience of IP / VOIP network troubleshooting.
- Hands-on Cisco exposure backed up with relevant Cisco accreditation.
- Detailed understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs.
- A background in configuring firewalls for both Corporate and ISP services, to include: VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic and Centralised / Virtual Firewall Policies for VPN Customers.
- Understanding of all aspects of QoS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance).
- Previous work on implementing and troubleshooting resilient solutions.
- Knowledge of solutions on Cloud compute such as Azure/AWS.
- Working with Virtual Machines.
- Experience in implementation and management of SDWAN solutions.
What do we offer?
- 25 days holiday + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- This role will require travel to one of our office locations (Manchester or Glasgow) twice a week.
- We do not need agency support; we do all our recruitment in house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
Inne szczegóły
- Typ wynagrodzenia Wynagrodzenie
- Glasgow, Wielka Brytania
- Manchester, Wielka Brytania