Customer Network Engineer - Enterprise Markets

Our team work fast, with a start-up type of mindset but working within a leading European business.

Who are we looking for? 

We’re looking for a dynamic individual to join an exciting organisation and a close knit team to be a customer network support engineer here at Gamma. Ideally you will be CCNA certified or pursuing it. Are you looking to take a step into an exciting business only going in the right direction? Look below!

What will you be doing day-to-day? 

• Ensuring day to day MACs, and fault tickets are completed as scheduled within SLA.
• Deal with escalations into Managed Services and to escalate to T3 if needed.

Supporting T3 project related tasks including installations and migrations of new customer solutions which will span over a broad range of LAN/WAN/SDWAN solutions.  

• Responsible for testing and onboarding new ‘managed’ CE equipment and software.
• On Call and out of hours work is expected with this position.

What you’ll need 

• Highly IP literate.
• Excellent communication skills.
• Customer focussed.
• Ability to innovate and deliver under pressure.
• High attention to detail.
• Project Management.
• Knowledge share and mentoring capabilities.

Technical skills:  

• Vendor-specific experience in Cisco, Juniper, Palo Alto, FortiGate, Meraki, SolarWinds.
• Understanding of routing protocols, internal and external BGP, OSPF, EIGRP & RIP.
• Familiar with common Internet protocols, e.g. SNMP, SMTP, ICMP.
• Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs).
• Understanding of core network routers and infrastructure.
• Hands-on experience of IP / VOIP network troubleshooting.
• Hands-on Cisco exposure backed up with relevant Cisco accreditation.
• Detailed understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs.
• A background in configuring firewalls for both Corporate and ISP services, to include: VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic and Centralised / Virtual Firewall Policies for VPN Customers.
• Understanding of all aspects of QoS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance).  
• Previous work on implementing and troubleshooting resilient solutions.
• Knowledge of solutions on Cloud compute such as Azure/AWS.
• Working with Virtual Machines.
• Experience in implementation and management of SDWAN solutions.

What do we offer? 

• 25 days holiday + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme

A few things to note 

• This role will require travel to one of our office locations (Manchester or Glasgow) twice a week.
• We do not need agency support; we do all our recruitment in house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.