Customer Support Technician - IPT Provisioning

About the Role 

The role of Customer Support Technician will encompass a range of key customer service activities providing support to our channel partners. You will act as the prime customer contact point for all query types.

What will you be doing day-to-day? 📞

• Your day will consist of fault management primarily, as well as general support for our various inhouse, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.
• As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.
•  We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

What you’ll need 🚀

• Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals. 

• Thrive in an environment where you are trusted to be work smart and work hard without micro management.

• Have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.

• Have a welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times 

• You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.

• Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies. 

What do we offer? 💰

• 25 days holiday + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme