Customer Support Technician - IPT Provisioning
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
About the Role
The role of Customer Support Technician will encompass a range of key customer service activities providing support to our channel partners. You will act as the prime customer contact point for all query types.
What will you be doing day-to-day? 📞
- Your day will consist of fault management primarily, as well as general support for our various inhouse, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.
- As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.
- We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
What you’ll need 🚀
• Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• Thrive in an environment where you are trusted to be work smart and work hard without micro management.
• Have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
• Have a welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
• You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
• Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies.
What do we offer? 💰
- 25 days holiday + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Manchester, UK