Customer Success Manager

Competitive Salary + Car Allowance + Commission

Location: West Sussex, London, Coventry, with travel required

About Us:

At Shopiago, the SaaS division of World of Books Group, we’re driving growth for UK charities through innovative E-commerce, Collection, and Trade-In solutions. As we continue to expand, we’re committed to optimizing our software to meet the evolving needs of our customers. If you’re passionate about customer success and making a meaningful impact, this is the role for you.

The Role:

We’re seeking an experienced Customer Success Manager to join our team and ensure our clients maximize the value of Shopiago’s products and services. You’ll be the primary point of contact for our customers, guiding them to fully leverage our solutions and achieve outstanding results.

What You’ll Do:

• Drive Success and Growth: Meet and exceed growth and retention targets across your customer portfolio.
• Be the Trusted Advisor: Build strong relationships with clients, providing expert guidance on our products and services.
• Leverage Data: Analyze customer data to make informed, value-driven decisions that enhance customer ROI.
• Foster Collaboration: Regularly communicate product updates, report on performance, and identify growth opportunities.
• Champion the Customer: Share insights and feedback with internal teams to influence product development and strategy.
• Support and Train: Assist clients with software implementation, providing on-site and virtual training and support.

Who We’re Looking For:

An experienced professional with a background in customer success or commercial account management, particularly within the SaaS industry. You should have a strong track record of hitting growth targets, excellent communication skills, and the ability to simplify complex data for clients.

Key Requirements:

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Strong commercial acumen with a focus on driving customer ROI.
• Excellent communication and presentation skills.
• Ability to manage diverse stakeholders and solve complex problems.
• Experience with CRM tools like HubSpot, Salesforce, or similar.
• Willingness to travel to customer sites and our offices in West Sussex, London, and Coventry.

Why Join Us?

This is a fantastic opportunity to join a growing technology company with a clear vision and ambition. You’ll play a crucial role in executing and shaping our strategy at a critical stage of our growth. We offer a competitive salary, 25 days of holiday, an 8% non-contributory pension, and a bonus package.

If you’re ready to take on a new challenge and make a real impact, we’d love to hear from you!