Customer Success Manager

Competitive Salary + Car Allowance + Commission

Location: West Sussex, London, Coventry, with travel required

About Us:

At Shopiago, the SaaS division of World of Books Group, we’re driving growth for UK charities through innovative E-commerce, Collection, and Trade-In solutions. As we continue to expand, we’re committed to optimizing our software to meet the evolving needs of our customers. If you’re passionate about customer success and making a meaningful impact, this is the role for you.

The Role:

We’re seeking an experienced Customer Success Manager to join our team and ensure our clients maximize the value of Shopiago’s products and services. You’ll be the primary point of contact for our customers, guiding them to fully leverage our solutions and achieve outstanding results.

What You’ll Do:

• Drive Success and Growth: Meet and exceed growth and retention targets across your customer portfolio.
• Be the Trusted Advisor: Build strong relationships with clients, providing expert guidance on our products and services.
• Leverage Data: Analyze customer data to make informed, value-driven decisions that enhance customer ROI.
• Foster Collaboration: Regularly communicate product updates, report on performance, and identify growth opportunities.
• Champion the Customer: Share insights and feedback with internal teams to influence product development and strategy.
• Support and Train: Assist clients with software implementation, providing on-site and virtual training and support.

Who We’re Looking For:

An experienced professional with a background in customer success or commercial account management, particularly within the SaaS industry. You should have a strong track record of hitting growth targets, excellent communication skills, and the ability to simplify complex data for clients.

Key Requirements:

• Proven experience in Customer Success, Account Management, or a similar client-facing role.
• Strong commercial acumen with a focus on driving customer ROI.
• Excellent communication and presentation skills.
• Ability to manage diverse stakeholders and solve complex problems.
• Experience with CRM tools like HubSpot, Salesforce, or similar.
• Willingness to travel to customer sites and our offices in West Sussex, London, and Coventry.

Why Join Us?

This is a fantastic opportunity to join a growing technology company with a clear vision and ambition. You’ll play a crucial role in executing and shaping our strategy at a critical stage of our growth. We offer a competitive salary, 25 days of holiday, an 8% non-contributory pension, and a bonus package.

If you’re ready to take on a new challenge and make a real impact, we’d love to hear from you!

Our Group

Founded in 2002, World of Books is a circular economy, for profit company that supports charities and protects the planet by enabling more goods to be reused.  We are pioneers in the re-use and recycling of unwanted books, recycling about 80 million books each year, equivalent to around half a million trees.

We achieve this through three direct-to-consumer e-commerce businesses, supported by our own technology.

Find out more about the World of Books Group here: https://www.worldofbooks.com/en-gb/about-us/group

World of Books

Is the UK’s largest seller of used books online; selling to over 190 countries through our own website, marketplaces and wholesale partners. World of Books inventory is in excess of 4 million books, purchased from UK charities in return for payment and saving their waste disposal costs.

For those books we cannot sell, we ensure they are recycled and turned into products such as newspaper, cardboard packaging and tissue products.

Find out more about World of Books here: https://www.worldofbooks.com/en-gb/about-us

Ziffit.com

Established in 2013, to buy unwanted books, CD’s DVD’s, Blu-ray and console games directly from consumers via its market leading app. The smart technology enables consumers to use their mobile device to scan a product bar code or to simply tap in an ISBN code from a book for an instant valuation.  

Ziffit sells all its books, CDs, DVDs and games via World of Books own website or partner websites such as Amazon and eBay.  
Find out more about Ziffit.com here: https://www.ziffit.com/en-gb/about-us

World of Rare Books

Sells books published prior to 1970 (including rare, vintage and 1^st edition titles) alongside vinyl and other ephemera through our own websites and other marketplaces. This business offers one of the largest selections of pre-ISBN books in the market and is the largest supplier of wholesale vintage books for decoration in Europe.

Find out more about World of Rare Books: https://www.worldofrarebooks.com/about-us

Our Technology

Our success is underpinned by our technology.  We have developed bespoke software solutions to tackle changing market conditions and pricing. Our technology manages our warehouse, streams our stock and extends our reach to over 20 global marketplaces.

Our Vision

To be the leading seller of used books globally, while helping people to reuse and recycle for less through innovation and technology

Our Values

Responsibility: We work responsibly, value each other and treat the planet with respect.

Action: We take actions that improve our business for customers, colleagues, partners and shareholders.

Pioneering: We find new ways to better ourselves, lower our costs and grow our business.

Business for Good

World of Books Group is committed to using its business as a force for good in the world and we take our social and environmental responsibilities seriously. Our business model is designed to do good: helping charities, the environment and providing access to literature. As our business grows, so will its impact across these areas.