Application Support Engineer - Enterprise Markets
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
A bit about us 🚀
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Who are we looking for? 👀
To meet our ongoing growth demands, we are seeking an Application Support Engineer to join our SmartAgent team. As an Application Support Engineer we expect you to be a confident Analyst and problem solver, who can lead by example day-to-day and develop our in-house capabilities. We also hope that you will be a confident individual who can bring knowledge and expertise to the team.
What will you be doing day-to-day? ✨
- Provide technical support to customers, covering all aspects of the service ecosystem within our area of responsibility.
- Handle customer incidents, problems and requests within strict Service Level Agreements.
- Own assigned cases end-to-end, and drive resolution activities through to closure.
- Work collaboratively with business stakeholders, customer counterparts and third-party suppliers as required to resolve technical issues and requests.
- Respond to customer requests for information, knowledge and general guidance relating to the ongoing operation of production services.
- Manage and complete assigned minor changes under our manages service offering.
- Produce both customer-facing and internal documentation in line with company standards.
- Participate in Continual Service Improvement activities and proactively identify ways to increase CSAT.
What you’ll need 💻
- Empathy, tenacity and self-motiviaton.
- Ability to multi-task in a pressurised environment
- Problem analysis and solving
- Supporting bespoke solutions
- Excellent communication skills whilst developing effective
- working relationships with both internal and external customers
- VoIP, UC and CCsaaS.
- Cloud technology experience (desirable, but not essential).
What do we offer?💰
- 25 days PTO + bank holidays 🌞
- Your birthday off 🍰
- Private Medical Insurance 🚑
- Electric Vehicle (EV) scheme 🚗
- Pension plan 👨🦳
- Enhanced maternity and paternity leave 👨👩👧
- Share-save scheme 💰
A few things to note
- This is a hybrid role; we require you to be in our Manchester office at least 2 days a week.
- We do not need agency support; we do all our recruitment in house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
- Occasional shift work, to cover difference time zones.
- Participation in an on-call rota is expected.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Manchester, UK