Team Leader Service Delivery

We have a great opportunity within our team to provide support, leadership and guidance to a customer support team using your technical skills. 

What will you be doing day-to-day? 📞

• Selling products, processing orders from sales to delivery to partners or customers for implementation/installation and start up invoicing
• Set up customer environment for implementation of product.
• First-line support for customers (2nd line Tech GBS)
• Contact with internal and external stakeholders
• Weekly team meeting to inform, support and facilitate team in their work
• Prioritize tickets in ticketing system in order of urgency and allocated among colleagues

What you’ll need 🚀

• 4 Years as IT System Administrator
• Intermediate vocational level of education
• MS 700 certificate, or willing to earn this
• Result oriented and able to prioritise work
• Customer first approach - looking to resolve issues quickly
• Analytical skills 
• Strong communication skills (Fluent Dutch and English)
• People leadership experience with a coaching and inclusive style

A few things to note ✨

We work in a hybrid model where we would expect you to be in the office for part of the week, with flexibilty where needed.