Employee Relations Manager

Employee Relations Manager

Location: Coventry*

Salary: up to £55,000 p/a

Annual Bonus Scheme: OTE 10%

Holiday entitlement: 25 days plus Bank Holidays

 *Your role will be based in Coventry, with a regular travel requirement to our Goring-by-Sea warehouse. Any travel will be pre-arranged and expenses covered as per policy.

The Job:

We’re looking for an experienced Employee Relations Manager to join our People Team. In this pivotal role, you’ll lead ER casework and support our operational teams in Coventry and Goring. You’ll be the go-to expert on employee relations, driving positive outcomes and ensuring we continue to create a supportive, compliant, and engaging workplace.

What You’ll Do:

• Skills transfer: Coach line managers in Employee Relations to develop their overall management effectiveness
• Lead ER Casework: Manage behavioral and absence cases, aligning with policies and mitigating risks.
• Provide Insights: Report on ER trends and collaborate on action plans to improve our workplace.
• Be the Legal Expert: Advise on UK employment law, ensuring our practices remain compliant.
• Support Talent Development: Partner with our Talent Development Manager to design and deliver learning initiatives.
• Enhance Policies: Regularly review and update People Policies in line with governance standards.
• Drive Change: Lead and support business change projects at both local and group levels.
• Build Relationships: Foster strong connections with operational leaders to ensure alignment and effective communication.
• Support Wellbeing: Contribute to Talent Management, Employee Engagement, and Wellbeing initiatives.

What We Offer:

The chance to be part of a company that truly cares about its impact on people and the planet.

Opportunities to expand your HR expertise and work closely with our leadership teams.

A collaborative and supportive work environment where your contributions make a difference.

Who We’re Looking For:

An experienced HR professional with a strong background in employee relations and a passion for making a positive impact. You should be confident in managing complex ER cases, knowledgeable about UK employment law, and skilled at building relationships with stakeholders at all levels.

Qualifications/Experience:

• CIPD level 5 essential, Level 7 desirable
• Human Resources or Business degree would be beneficial
• Demonstrated ER experience in an ER Leadership role in a fast paced logistics, retail or warehousing environment
• Coaching and training delivery experience
• Experience partnering client groups / stakeholders
• Be able to make good judgment decisions and challenge stakeholders
• Problem solving and analytical thinking
• Strong organisation and facilitation skills
• Strong written, verbal and numerical skills
• Experience using HR systems and knowledge of data security compliance
• Microsoft Office intermediate level is  critical for the role.

Hours of work:

37.5 per week with a minimum of 4 days on site (to be agreed with line manager)

Our Group

Founded in 2002, World of Books is a circular economy, for profit company that supports charities and protects the planet by enabling more goods to be reused.  We are pioneers in the re-use and recycling of unwanted books, recycling about 80 million books each year, equivalent to around half a million trees.

We achieve this through three direct-to-consumer e-commerce businesses, supported by our own technology.

Find out more about the World of Books Group here: https://www.worldofbooks.com/en-gb/about-us/group

World of Books

Is the UK’s largest seller of used books online; selling to over 190 countries through our own website, marketplaces and wholesale partners. World of Books inventory is in excess of 4 million books, purchased from UK charities in return for payment and saving their waste disposal costs.

For those books we cannot sell, we ensure they are recycled and turned into products such as newspaper, cardboard packaging and tissue products.

Find out more about World of Books here: https://www.worldofbooks.com/en-gb/about-us

Ziffit.com

Established in 2013, to buy unwanted books, CD’s DVD’s, Blu-ray and console games directly from consumers via its market leading app. The smart technology enables consumers to use their mobile device to scan a product bar code or to simply tap in an ISBN code from a book for an instant valuation.  

Ziffit sells all its books, CDs, DVDs and games via World of Books own website or partner websites such as Amazon and eBay.  
Find out more about Ziffit.com here: https://www.ziffit.com/en-gb/about-us

World of Rare Books

Sells books published prior to 1970 (including rare, vintage and 1^st edition titles) alongside vinyl and other ephemera through our own websites and other marketplaces. This business offers one of the largest selections of pre-ISBN books in the market and is the largest supplier of wholesale vintage books for decoration in Europe.

Find out more about World of Rare Books: https://www.worldofrarebooks.com/about-us

Our Technology

Our success is underpinned by our technology.  We have developed bespoke software solutions to tackle changing market conditions and pricing. Our technology manages our warehouse, streams our stock and extends our reach to over 20 global marketplaces.

Our Vision

To be the leading seller of used books globally, while helping people to reuse and recycle for less through innovation and technology

Our Values

Responsibility: We work responsibly, value each other and treat the planet with respect.

Action: We take actions that improve our business for customers, colleagues, partners and shareholders.

Pioneering: We find new ways to better ourselves, lower our costs and grow our business.

Business for Good

World of Books Group is committed to using its business as a force for good in the world and we take our social and environmental responsibilities seriously. Our business model is designed to do good: helping charities, the environment and providing access to literature. As our business grows, so will its impact across these areas.