Urgent Care Co-ordinator - Vocare House

About Us…

Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists. We deliver services for, Urgent Treatment Centres, NHS 111, GP out of Hours and a National Clinical Assessment Service from our Urgent Care Division.

We have an exciting opportunity for motivated and highly organised Urgent Care Coordinator to join our team in Vocare House Longbenton on a Part Time basis. We have a variety of shifts available weekend basis. 

Shifts times will be Weekends only - 07:45/16:00 - 15:45/00:00. 

Your day to day…

The Urgent Care Coordinator role is a Tri-Role which may involve you working as Car Controller, Centre Coordinator or Shift Coordinator: -

•    Car Controller: to manage calls requiring a home visit, allocating calls to drivers taking in to account call priority and geographical factors at all times 
•    Centre Coordinator: To allocate and despatch calls to Vocare Urgent Care Centres and other service providers. To successfully manage the Patient Transport System providing logical solutions for patient access into service
•    Shift Coordinator: To monitor calls despatched to Vocare utilising in housing systems All of the above require that National or Local Quality standards are achieved.

Qualifications, Experience & Training…

•    NVQ level 2, or equivalent or significant, relevant work experience
•    Experience of supporting and resolving staff queries 
•    Excellent communication, listening and interpersonal skills
•    Effective problem solving skills
•    Computer literate

Rewards & Benefits…

• Annual Leave (pro rata for Part Time) - 25 days annual leave (plus Bank Holidays).
• Pension – 6% employer contribution (salary sacrifice scheme)
• NHS Pension* if eligible*.
• My Totally Rewards – A bespoke Rewards & Benefits platform giving you access to hundreds of online and instant discounts across various big-name retailers, cinemas, gym memberships, salary sacrifice schemes, including Wellbeing and Financial resources and support.
• Access to Blue Light Card and Health Service Employee Discount schemes.
• Share save scheme – Annual invitation to join the scheme to applicable employees.
• Enhanced Employee Assistance Programme – Provided by Health Assured.
• We Care including Virtual GP Services – 24/7 GP Appointments.
• Death in Service - A tax-free lump sum of cash for your loved ones and beneficiaries. 

For a full job description, further information about this role or to apply please contact the Resourcing team via email at careers@totallygroup.com