Elective Care - Service Manager Therapy

About the Role…

This is an operational role responsible for providing effective management and delivery of front-line high-quality patient care, with performance in the top quartile nationally. This includes quality metrics and financial performance of the insourcing services.

To achieve this the post holder will manage processes that support the AQP MSK, FCP, OH and HMP services to operate effectively and provide support to the Clinical Management teams to collectively develop, support and performance manage delivery against operational efficiency, quality and governance standards.

You will be required to follow a programme of learning and development, which will enable you to complete the required service competences.

This role is subject to an enhanced level background check through the Disclosure & Barring Services (DBS).

‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’

Your Day to Day…

Delivering Results/Functional Responsibilities

• Overall management of the teams to ensure KPI’s are attained
• Support staff recruitment activities to ensure required levels of staffing are in place
• Ensure a well-trained, highly motivated and high performing workforce
• Maintaining consistently high levels of quality, safety and performance that lead to high patient satisfaction rates
• Ensure relevant documentation is completed as part of the onboarding process
• Oversee the Rota to drive utilisation by working with the resourcing and scheduling team to facilitate fulfilment of all shifts
• Provide monthly utilisation reporting and key performance metrics for the team
• Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within the team.
• Maintain strong stakeholder relationships internally and externally
• Ensure compliance with CQC standards
• Support business development and mobilisation of services

Engaging People/Key Working Relationships

• Establish excellent working relationships with internal regional teams and other colleagues to build strong alliances in order to work collaboratively to support delivery of the service.
• Be an ambassador for the service, championing the service at all times.
• Actively participate in meetings, providing constructive input that supports the aims of the service
• Participate in targeted working groups to deliver the shared vision for excellence in quality and governance as directed.

Management and Leadership

• Responsible for management and delivery of the service
• Responsible for ensuring the service delivers contractually and within the financial parameters
• Contribute to the development of the service including growth opportunities
• Work actively, systematically and collaboratively with others to identify service efficiency and quality improvements
• Ensure workforce compliance with statutory and mandatory training

Setting Direction and Service Improvement

• Support a strong performance management and quality improvement culture that embeds patient safety and continuous quality improvement
• Establish a culture of staff engagement that encourages good communication and supports staff development and retention
• Support and implement agreed action plans either locally, regionally or wider across the service.
• Support delivery of a Continuous Service Improvement plan for the centre/service
• Actively participate in the continuous quality improvement (CQI) audit process to develop individual performance and achieve set targets.

As part of your role, you may be required to take on a responsibility on behalf of the service/directorate or division. This will include such responsibilities as CQC Registered Manager, Health and Safety (site lead), Infection Prevention and Control Lead, Fire Warden, and Communications Lead. Where this is a requirement training and/or support will be provided by the organisation.

Qualification, Experience & Training…

Essential

• Degree level or equivalent qualification /equivalent level of experience.
• Minimum of 2 years proven experience in a regulated setting.
• Good understanding of metrics and resource planning methods
• An understanding of the healthcare environment and elective care physiotherapy and podiatry 

Desirable

• Recognised management qualification
• Evidence of postgraduate study and / or continuous professional development

• Registration with a professional body
• HR knowledge and experience of staff management, including recruitment, setting objectives, conducting appraisals, managing capability and disciplinary issues
• Good experience of performance management and delivering to contractual expectations

Reward & Benefits…

• 28 days annual leave (plus 3 buy back days)
• Salary £32,000 to £38,000 depending on experience

• Permanent and fulltime – out of hours and on call commitment may be required

• My Totally Rewards (online discount portal),
• 6% Employer Pension contribution,
• Share save scheme,
• Opportunities for career development,
• Employee assistance program,
• Virtual GP Services – 24/7 GP Appointments,
• WeCare Wellbeing

Disclosure & Barring…

Successful candidates will be required to undergo a Disclosure & Barring Check.

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