Group Payment Officer

About PureGym 

Since our launch in 2009, Puregym has been pioneering the model for high-quality, affordable and flexible fitness. Our mission to inspire healthier nations has led us to become the UK's favourite gym and now an international success story, currently operating across Denmark, Switzerland, the USA, Saudi Arabia and UAE with many more to come! 

We are driven by the passionate people of PureGym, who create brilliant environments for our members and the communities we serve. Our unique "Everybody Welcome" approach provides a friendly, warm and welcoming environment for our members and our ambition to double in size over the next few years gives a great opportunity for our teams to grow and accelerate their careers 

We are looking to recruit an Group Payment Officer to support the Group Payment’s Team responsible for all Revenue streams into the business - handling multiple currencies. This is a great opportunity to join a fast growing and ambitious company that is leading the revolution of the health and fitness industry.

The Role

This is a Hybrid working role, based in our Leeds Office working a minimum 2 days in the office.

Key duties will include:

• Create daily Bank Report and Reconcile Bank Statement from previous day with receipt account
• To develop knowledge of systems capabilities, products, Collaborate with other departments, such as Configuration, marketing, and finance, IT across the Group to ensure a cohesive and integrated approach to business operations.
• Daily reconciliations between the membership data base, PSPs, cashbook & bank statement
• Daily reconciliations between website sale (CRM) against data base, and Payment gateway solutions in multiple currencies
• Daily execution of control checks to prevent account issues and enable discrepancy correction.
• Manual allocation of income, Corporate receipts and reconciliations
• Responsible for International Payment processing, across multiple currencies on a rotation basis.
• Manage end to end Chargeback and Indemnity  ensuring entries are recorded accordingly, working alongside acquiring partners to dispute claims, collaborating with supporting evidence, and actioning customers profile as required.
• Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross-functional teams taking into consideration risk versus customer impact.
• Communicate with correspondent banks and their intermediaries to resolve payment related issues
• Management of Revenue collection and error logs
• Daily completion of collection management report rotating between tasks
• Managing department queries within 3 working days SLA.
• Preparation and distribution of reports/member information upon request;
• Able to create processes from scratch.
• Able to research and interpret Rules and Regulations
• Create and maintain task procedures up to date
• Collaborate and / or lead project work
• Any other ad hoc duties.

The Person

• Ability to work to deadlines
• Ability to demonstrate accuracy, time management, organisational and Investigative skills
• Great Team player that can positively challenge to bring out the best in others
• Can effectively build strong working relationships and networks to enable success
• Has strong communication skills and ability to manage numerous tasks whilst remaining calm
• Microsoft office literate, and Excel competent – must.
• Analytical and inquisitive minded with excellent attention to detail
• Is resilient and passionate about their role
• Strong numerical and investigative skills
• Is a trouble shooter and has a solution orientated approach
• Is an ambassador of the PureGym values

The Benefits

We believe we are the best at what we do and attract the best talent in the market. Our benefits go beyond the core benefits outlined below and give the successful candidate an opportunity to grow and build a truly rewarding career.

• Gym Membership +1
• Flexible Working
• 25 Days Annual Leave + Bank Holidays + 1 Personal Day
• Holiday buying scheme
• Private Medical Insurance
• Company pension contribution
• Life Assurance

Our Values 

• Make a difference. Excite and inspire others. ‘Own it’ and be the best we can be. 
• Stand Shoulder to Shoulder. Collaborate and share with each other. Include everyone and embrace uniqueness. 
• Focus on the detail. Care about the little things. Have determination and resilience to get the job done. 
• Play to Win. Improve and innovate – never get complacent. Challenge ourselves and each other. Celebrate our success. 

PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. 

Join us on our mission to inspire a healthier nation!

#IndeeedHP

Join us on our mission to inspire a healthier nation.