We are currently recruiting for Customer Service Advisors

Working Monday – Friday 8:15am – 5pm, Hybrid working available after settling in period

Starting Salary - Hourly Rate £11.90 / Annual Salary 23,987

About The Role 

Working at Nisbets you will be working for an award-winning contact centre team, recently winning Best Contact Centre of the Year - South West Region 2023. You will be part of a fun, fast paced and rewarding environment. As one of our Customer Service Advisors you will handle a broad range of calls on a daily basis, the work is varied and can be challenging, however we give you all the training and support you need to be successful in your role. As a contact centre we pride ourself on internal career development and will help to support your personal development needs, to ensure you reach your full potential. With growth in the team there are possibilities for you to rise through the ranks from Customer Service Advisor to Team Leader and further. One in 5 of our vacancies last year were filled by an internal promotion, so we really do commit to internal development.

What will I be doing as a Customer Service Advisor?

• Deal effectively and efficiently with all Customer Service related requests primarily via the inbound phone channel, however when necessary via QMS/e-mail/webchat, taking responsibility for processing each query through to a satisfactory conclusion
• Work closely with other areas of the business, maintaining and developing collaborative relationships to support our customers
• Develop your product knowledge so you can help customers with technical queries
• Keep informed on marketing and promotional activity
• Keep records of all conversations and transactions on our in house system
• Undertake additional Customer Service related business activities including dealing with 1st line complaints.

About You

As a Customer Service Advisor you will need to show the following skills

• Excellent verbal and written communication
• Active listening
• Patience and the ability to remain calm in stressful situations
• Excellent interpersonal skills
• Attention to detail
• Experience working in a pervious customer service role is desirable, However not essential as full training will be provided.

So, why should I consider working as a Customer Service Advisor at Nisbets?

• Great working hours, 8:15am - 15pm with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
• Salary:-  £23,987 (Hourly Rate £11.90 ) Raising to £25,015 (Hourly Rate £12.41) once you have passed you settling period and achieved performance targets for 3 consecutive months.
• Annual performance related bonus which can be up to 3% of salary
• 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme offering 24/7 advice and guidance
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Liftshare scheme, share your commute to work with a colleague and save money, and the planet

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. 
Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. 

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it. It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a  business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel.  If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.

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