Customer Success Technician
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
Our Customer Success team are key to proving our partners with great support, service and value. You’ll use your great customer service skills to enhance the customer experience and drive continued engagement.
What will you be doing day-to-day? 📞
- Be a point of contact for customer queries via our existing live contact channels, solving complex problems and identifying solutions with a focus on first contact resolution through collaboration and consultation with wider team members.
- Explicitly understand what our customers and partners are aiming to achieve with our products and services, supporting the roll out of new deployments through promotion of best practice, expert knowledge and self-service advocacy.
- Provide insight into customer challenges, feeding into our Customer Success Leads/Value Stream to help to implement service improvement.
- As a product expert, you will have in depth technical knowledge and expertise of our products to support and contribute to the ongoing learning of our teams and our customers.
- Identify and feedback opportunities for where the business can develop initiatives that will optimise existing service processes, tools, or systems.
- Drive and improve customer satisfaction and value enhancement through a customer first/low customer effort approach at all times.
What you’ll need 🚀
- Customer services/success
- Strong analytical and problem-solving skills
- Excellent customer service skills
- Communication –verbal and written and presentation
- Able to manage the demands of numerous tasks concurrently
- Keen problem solver, with a natural instinct to find the root cause of issues and address them
- Diplomatic when faced with issues
- Able to manage time and work under pressure to tight deadlines
- Team player – able to work with colleagues across Gamma
It’s a bonus if you have telecoms experience or knowledge of Gamma products but not essential.
What do we offer? 💰
- 25 days holiday + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Manchester, UK