Customer Fulfilment Manager

Port Solent, Portsmouth, UK Req #76
14 May 2024

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.

A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.

This is an exciting opportunity to drive further quality and excellence into Gamma Enterprise's end-to-end customer experience.

The Customer Fulfilment manager is the beating heart of the end-to-end customer delivery journey and is critical to the success of any order passing through the organisation. You'll be involved in coordination of all types of orders from both new and existing customers, from acceptance right through to revenue realisation is the primary function.

For complex solutions, you will be working in support of a project team whilst for simpler orders, you will have the opportunity to manage the end-to-end lifecycle with the customer personally.

This is an opportunity to learn about all areas of service delivery and build strong relationships with many departments across the organisation. For strong performers, the role provides a career path towards supervisory or project-related opportunities.

What will you be doing day-to-day? ๐Ÿ“ž

  • Quality control / order acceptance
  • Control and maintenance of various Gamma systems and portals
  • Customer requirements data capture, validation and entry
  • Oversee provisioning of a broad product set with colleagues and 3rd parties alike
  • Coordination of multiple orders and workstreams with adherence to cross-dependencies
  • Working to agreed timescales, budgets and quality controls and highlighting risk of failure
  • Managing order-related customer communications including site access and regular reports
  • Supporting the Projects Team both in meetings and with data and reports
  • Ensuring timeliness and accuracy of all communications
  • Challenging updates and raising escalations in respect of provisioning failures in line with company policy
  • Focus on delivery to revenue targets including ownership of customer billing
  • Managing moves adds and changes of existing customers' services
  • Supporting debt management activity such as suspension of services
  • Ensuring data accuracy, integrity, and storage, including customer documentation

 What you’ll need ๐Ÿš€

  • Some experience ins a customer service and administrative role
  • An excellent eye for detail
  • Proficient using MS Office products
  • Great time management
  • Excellent written and verbal communication
  • Strong sense of ownership and able to problem solve
  • Customer first mindset

What do we offer? ๐Ÿ’ฐ

  • 25 days holiday + bank holidays
  • Your birthday off
  • Private Medical Insurance
  • Electric Vehicle (EV) scheme
  • Pension plan
  • Enhanced maternity and paternity leave
  • Share-save scheme

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.

Other details

  • Pay Type Salary
This posting is inactive.
Location on Google Maps
  • Port Solent, Portsmouth, UK