Employee Relations Advisor

Birmingham, UK ● Bristol, UK ● England, UK ● Leeds, UK ● London, UK ● Manchester, UK Req #295
13 May 2024

About the role

This is a fantastic opportunity to work for a charity for older people which is focused on preventing and alleviating the loneliness that can come with later life. 


Abbeyfield is a housing charity which provides sheltered housing and care homes for older people across the UK. We are currently looking for an Employee Relations Advisor to join the HR team on a 18 month Fixed Term Contract.

As the Employee Relations Advisor, you will provide operational employment relations and employment law advice on routine and complex matters from staff and line managers.


Role: Employee Relations Advisor
Location: Remote, based in the United Kingdom
Contract & Hours: 18 Month Fixed Term Contract. 16 hours a week
Salary: £16,914 per annum (pro rata)

Role responsibilities

  • Respond to complex queries and issues from staff and mainly line managers, during normal working hours, via either telephone or e mail.
  • Ensure guidance provided is timely, clear and practical, and balances risk and resources required to mitigate that risk.
  • Tailor the advice based on the capability and confidence of the service user.
  • Escalate more complex or novel issues for guidance to predominantly the HRBP (Employee Relations), or regional HRBP if not available.
  • Log and monitor progress of complex cases, categorising based on case type and risk profile.
  • Provide ad hoc summary progress reports to senior management as required on specific cases.
  • Escalate cases where line managers are not expediting matters, or are refusing to accept recommendations, that puts the business at a significant reputational and financial risk.
  • Travel to locations where necessary to provide face to face ‘hands on’ tactical support.
  • Manage the documentation, record keeping and process implementation of HR project.
  • Provide line managers with readily accessible and practical guidance and policy support tools to enable them to proactively manage their staff effectively.
  • Determine the key learning needs of line managers, and assist in the design of tailored learning interventions
  • Plan and deliver face to face training and coaching to line managers in key aspects of employee relations casework management activity (e.g. conduct, performance, absence, dispute resolution).
  • Use data collated via the HR Advice line, casework management system and other sources of intelligence to determine: o areas for policy and process re-design and improvement, o intranet re-design and e-learning tools, o training and wider line management development.
  • Scan changes in employment law, employment tribunal charges and employee relations in general, to ensure that HR policies are up to date and reflect current thinking and best practice.
  • Analyse information collected via the case management system, and provide regular verbal updates and reports to HRBPs and senior management on case management activity.
  • Highlight trends in casework activity, and emerging reputational and financial risks. 


About You

Essential Criteria

  • Recognised Level 3 Foundation (Certificate or Diploma) HR professional qualification. 
  • Good knowledge of employment and case law, and how to apply it through HR policy and process.
  • Demonstrable experience of providing tailored practical employment related advice to staff and remote line managers in line with established HR policy, process and procedure. 
  • Able to guide and coach line managers (from Team Leader to Director) in how to address staffing issues, by setting out options and recommendations, based on risk to the business. 
  • Knowledge of GDPR, with a high level of confidentiality and discretion surrounding the use and disclosure of personal data.
  • Experienced in the use of HR databases, associated casework management systems and Microsoft Office packages.
  • Strong problem solving skills; evaluates options and alternative approaches, weighing up pros and cons, to arrive at an optimum solution that balances risk and reward.
  • A strong customer focus; develops a positive working relationship with key stakeholders that helps to secure better business results.
  • Highly organised and accurate. Able to correctly update records and provide documentation and manage a process.

Desirable Criteria

  • Recognised Intermediate Level 5 professional HR diploma qualification.
  • Experience of design and delivery of practical employment related training to line managers. 

Pay & Benefits

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our many benefits include:

  • 25 days paid leave pro rata increasing to 28 days pro rata following 5 years service, plus bank/public holidays
  • Comprehensive induction
  • Competitive pay, benchmarked annually.
  • Pay progression within role based on skills and contribution
  • Learning and career development opportunities
  • Medicash – Get help with your medical expenses
  • BenefitHub – Great savings on hundreds on brands
  • Unlimited opportunities to earn £500 via our 'refer a friend' scheme
  • Occupational sick pay
  • Company pension
  • Discounted gym membership
  • Employee assistance programme
  • Cycle-to-work scheme
  • Blue light Card – Discount for workers in the social care sector

Other details

  • Job Family Human Resources
  • Job Function 5. Human Resources
  • Pay Type Salary
  • Min Hiring Rate £16,914.00
  • Max Hiring Rate £16,914.00
Location on Google Maps
  • Birmingham, UK
  • Bristol, UK
  • England, UK
  • Leeds, UK
  • London, UK
  • Manchester, UK